FAQ's

How do I log into my portal?

How do I cancel?

At this time all cancellations are processed through the specialists. Please contact them directly or through customer service at 1-877-226-9442 during business hours:

  • Monday-Friday 7am-7pm MST
  • We are closed on Sunday and Federal Holidays

Why can't I reach my specialist?

Due to high call volume your specialist may be assisting another client. The best way to reach them is by text or email, which can be located in your portal by clicking the picture located in the upper right hand corner after logging in. 

If you are still unable to reach your specialist please call customer service at 1-877-226-9442.

What are the hours of operation?

  • Monday-Friday 7am-7pm MST
  • We are closed on Sunday and Federal Holidays

How do I re-schedule a payment?

All requests for payments or changes to accounts are currently processed through the specialists. Please contact them directly or through customer service at 1-877-226-9442.

How do I make changes to my account?

The information regarding your account can be updated through our Customer Service department. Please contact them at 1-877-226-9442 or reach out to your specialist directly. We are available: 

  • Monday-Friday 7am-7pm MST
  • Saturday 7am-4pm MST
  • We are closed on Sunday and Federal Holidays

Where can I see RTO houses?

  • Please watch the video sent to your email that details how RTOs work.
  • If you did not receive the video please contact customer service at 1-877-226-9442.
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