FAQ's

How do I log into my portal?

  • Make sure you are not using the one-time welcome email link.
  • From the login page at www.creditinnovationgroup.com click the login tab and put in your  username and password.
  • If you continue to have troubles, please contact customer service at 1-877-226-9442.

How do I cancel?

At this time all cancellations are processed through the specialists. Please contact them directly or through customer service at 1-877-226-9442 during business hours.

Where can I reach my specialist?

Please call us and let us know about this issue, we will address it internally. If you require immediate assistance our customer service team can answer many questions and would be happy to assist you. Please call us at 1-877-226-9442.

What are the hours of operation?

  • Monday-Friday 7am-7pm MST
  • Saturday 7am-4pm MST
  • We are closed on Sunday and Federal Holidays

How do I re-schedule a payment?

All requests for payments or changes to accounts are processed through the specialists. Please contact them directly or through customer service at 1-877-226-9442.

How do I make changes to my account?

Most information about your account can be found inside your portal under credit repair Ninja and Score Watcher. Customer service can also answer many questions about your account. Please contact them at 1-877-226-9442 or reach out to your specialist directly.

Where can I see RTO houses?

  • Please watch the video sent to your email that details how RTOs work.
  • If you did not receive the video please contact customer service at 1-877-226-9442
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